What products can you provide?
Pharma: AJAC provides products in 3 sectors. AJAC pharma provide high quality generic and branded pharmaceuticals. We also provide wholesale quantities of OTC drugs and Vitamins.
Medical: We supply a wide range of medical consumables and medical equipment.
Chemical: AJAC can supply a wide range of chemicals for the Medical, Food, Oil and Gas sectors.
Contact us to discuss your specific needs.
What countries do you distribute to?
AJAC distributes in the United Kingdom, Africa, Caribbean, South America and offers wholesale delivery worldwide.
How can I see a price list/catalogue of products? Do you offer any promotional or seasonal discounts?
After your request to open an account is approved, you will be able see our product lists and prices. You will then also be able to access our promotions.
What kind of organisations do you work with?
Our customers come from a wide variety of sectors. These include Charities, NGOs, Ministries of Health, private hospitals, Government hospitals, pharmacies, retail, healthcare, food, agricultural, oil and gas sectors.
How do I set up a wholesale account, what information do I need to provide?
How do I place an order? Can I order products online through the website?
Orders can be placed by email, telephone or by logging in to you your approved customer account.
What is your MOQ?
We do not have a minimum order quantity. However, we advise customers to consider the cost that they will be required to pay for freight, relative to the value of the order being made.
What are your payment options?
We request payments to be made by electronic bank transfers.
Can I request samples before placing a larger order?
We do not send out samples but can provide as much information as possible to you about the product to aid your decision making.
What is your returns policy?
We do not accept returns on pharmaceuticals. We can accept returns on some medical supplies, provided we are notified with 24 hours of receipt and customers bear the cost of return.
Are there any additional fees or charges associated with my order?
In addition to the order costs, freight and packaging costs may apply.
What is your average turnaround time?
Our turnaround time will depend on the status of our floor stock and the availability of the product in the market. For UK deliveries we aim for 2 business days. For international customers, our Account managers will assist you directly on your order’s delivery window.
Can I cancel or modify my order once it has been placed?
For items which we keep in stock, these orders can be cancelled or modified. For orders that have been specially placed, these unfortunately cannot be cancelled or modified.
Can I request a specific delivery date?
Our Account Managers can investigate arranging this for you.
How do you follow storage and handling requirements? ie temperature-controlled shipping
We follow all the storage requirements set out by our products’ manufacturer and the principles of Good Distribution Practice.
What licences do you currently hold?
We hold both the MHRA Wholesale Distributors Authorisation-WDA (H) and Good Distribution Compliance Certificate.
How do you ensure products are safe and high quality?
We carry extensive qualification checks on our suppliers. Through this we ensure that we deliver products of the highest quality and effectiveness to our customers.
Do you provide any documentation or certification for products?
We provide full documentation and manufacturing certifications for each product.
Is my data and information held securely?
We comply with relevant data protection laws and regulations to keep your data secure.
Are there any restrictions on reselling products I purchase from AJAC?
All products should only be resold to authorised licence-holders.